Call management (Phonetrack 360) – EN

PhoneTrack 360

Call Management

All the management tools of the biggest call centers are now within your reach!

PhoneTrack 360

Call Management

All the management tools of the biggest call centers are now within your reach!

Capitalize on your opportunities by efficiently managing your calls

Maximize your ROI and improve the efficiency of your inbound and outbound communications from your dealership with PhoneTrack 360, your call management tool that is fully integrated with your CRM 360 opportunity management system.

Capitalize on your opportunities by efficiently managing your calls

Maximize your ROI and improve the efficiency of your inbound and outbound communications from your dealership with PhoneTrack 360, your call management tool that is fully integrated with your CRM 360 opportunity management system.

Maximize
Opportunities
Transform your incoming calls into sales opportunities with a tool that is fully integrated with your CRM.
Efficient Call
Management
Manage your customer relationship efficiently through a tool that includes recording, listening and call tracking.
Optimized
Productivity
Improve your results by maximizing the productivity of your BDC teams through an efficient platform.
Improved Client
Relations
Offer your customer a personalized experience based on his or her needs for better customer service.

Functionalities leading to efficient management

  • Monitoring, recording, feedback and classification for every call
  • Connect incoming and outgoing calls to new or existing opportunities
  • Compare call statistics to industry standards
  • Manage a dedicated call center
  • Record calls for training or quality control purposes
  • Unlimited call listening
  • Configuration and tracking of 1-800 phone numbers from diversified sources (your site, kijiji, trader, and other platforms and websites)
  • Custom reports of incoming and/or outgoing calls by media source, lead status (completed, invalid, etc.), period and employee
  • Tools and statistics that are necessary for the management of your BDC and for your sales team

Functionalities leading to efficient management

  • Monitoring, recording, feedback and classification for every call
  • Connect incoming and outgoing calls to new or existing opportunities
  • Compare call statistics to industry standards
  • Manage a dedicated call center
  • Record calls for training or quality control purposes
  • Unlimited call listening
  • Configuration and tracking of 1-800 phone numbers from diversified sources (your site, kijiji, trader, and other platforms and websites)
  • Custom reports of incoming and/or outgoing calls by media source, lead status (completed, invalid, etc.), period and employee
  • Tools and statistics that are necessary for the management of your BDC and for your sales team
Effective tools for better performance.

Take advantage of a tool that allows you to measure the performance of your Business Development Center (BDC) agents or your internal teams, and act accordingly to provide better performance, provide an optimal customer experience and ultimately generate better results.

Call Listening

The ability to listen to incoming and outgoing calls allows the customer experience to be optimized in anticipation of his or her dealership visit. The supervisor uses this option to train his or her team of agents and re-align communications as necessary.

Client Conversion History

Conversion history makes it possible to fine-tune the process leading to a pleasant and appropriate visit for each customer according to his or her needs and means. Knowing your consumer’s preferences can only guarantee an optimal and personalized service.

Effective tools for better performance.

Take advantage of a tool that allows you to measure the performance of your Business Development Center (BDC) agents or your internal teams, and act accordingly to provide better performance, provide an optimal customer experience and ultimately generate better results.

Call Listening

The ability to listen to incoming and outgoing calls allows the customer experience to be optimized in anticipation of his or her dealership visit. The supervisor uses this option to train his or her team of agents and re-align communications as necessary.

Client Conversion History

Conversion history makes it possible to fine-tune the process leading to a pleasant and appropriate visit for each customer according to his or her needs and means. Knowing your consumer’s preferences can only guarantee an optimal and personalized service.

A simple solution to integrate into your daily dealership activities. Hassle-free installation. Stress-free management.

PhoneTrack 360 is an IP telephony system that allows you to record all your calls without changing your phone system.

  • Integrate in 24 hours
  • No extra material needed
  • No need to change your system
A simple solution to integrate into your daily dealership activities. Hassle-free installation. Stress-free management.

PhoneTrack 360 is an IP telephony system that allows you to record all your calls without changing your phone system.

  • Integrate in 24 hours
  • No extra material needed
  • No need to change your system
Advantages for you
  • Increased productivity for your BDC agents or sales team
  • Greatly improved customer experience
  • Maximized business intelligence for your agents
  • A significant competitive advantage
Advantages for your client
  • A personalized and improved experience for optimal service
  • Effective communications at the right time, according to their needs
  • Effective appointment management
  • Plan an enjoyable dealership visit
Advantages for you
  • Increased productivity for your BDC agents or sales team
  • Greatly improved customer experience
  • Maximized business intelligence for your agents
  • A significant competitive advantage
Advantages for your client
  • A personalized and improved experience for optimal service
  • Effective communications at the right time, according to their needs
  • Effective appointment management
  • Plan an enjoyable dealership visit

Maximize every opportunity by managing your incoming and outgoing calls more efficiently. Integrate our solution today.

Maximize every opportunity by managing your incoming and outgoing calls more efficiently. Integrate our solution today.